Thanks so much to Neil http://www.husqvarnastudio.co.uk/ for giving up his time for free (and if you knew him you'd know what a gift that is!) and talking to us about customer service. I hope you found it enlightening. Dan, that bottle of Cava disappeared...has your mum bought that sewing machine yet? Anyhow- thanks Arkwright, it was a good one. We'll return to the subject very soon, I am sure!

I had the following email from Chris Davies http://www.bigtreeproject.org/ and will pass it on as requested - "Could you also pass on to Hive students Open Office http://www.openoffice.org/ You can open all Word, PowerPoint and spreadsheet documents, etc... AND its 100% FREE!"

I have been having a number of conversations with people about Intellectual Property (IP). I heard a really interesting Radio 4 programme last week called The Bottom Line, all about Trade Secrets and IP. It's hosted by Evan Davis, the guy in charge of the Dragons Den! http://www.bbc.co.uk/radio4/news/bottomline/bottomline.shtml. You can download the podcast or listen online within a week of the episode. It's worth 30 minutes listen anyway, I listen whilst I am washing pots!

(Why is there so much washing up by the way? There are only two humans in our house, but tons of washing up everyday..how does that happen? Is the dog leaving his washing up for me to do when I get back from work, are my neighbours eating their tea at my house, have I got greedy ghosts?)

align="justify">The Hive is a member of East Midlands Incubation Network http://www.emincubation.co.uk/ , as a result I get a newsletter from them each week. This week's newletter had news of the following e-tool which you may find useful. Iwatched the first five minutes, have a look and make up your own mind http://www.wipo.int/sme/en/multimedia/